At Energise we work to a timetable and arriving late will reduce your time available for treatment, diminishing its effectiveness and relaxation. We regret that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late but we will, whenever possible, adapt the treatment to the time available although the full cost will be incurred. Please give at least 24 hours notice to cancel or change an appointment or you will be charged for the time reserved. For treatments longer than 60 minutes a deposit will be required when booking. Non-attendance or late cancelation will result in the deposit being retained. Failure to provide 24 hours notice will result in a 50% charge being added to your next booking